As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 31st January 2027.

As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 31st January 2027.

As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 31st January 2027.

As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 31st January 2027.

As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 31st January 2027.

Original Onsen Soak Only

Time ALLOW 1 - 2 HOURS
people 1-4 PERSON EXPERIENCE
roof Retractable roof

Young children can easily become overheated and dehydrated so for health and safety reasons, we do not allow children under 5 years to enter the pool rooms at any time. Evening sessions are restricted to 12+.

Guests receive towels and drinking water, additional drinks and snacks can be purchased on arrival.

Soak in the iconic Onsen experience

Our classic cedar-lined hot pools offer a uniquely Kiwi twist on a traditional Japanese bathing experience. Perched above the Shotover River, each exclusive-use pool is filled with pure mountain water and gently heated to a soothing approx 38.3°C.

Enjoy uninterrupted tranquillity, surrounded by panoramic alpine views and the peaceful sounds of nature. With a retractable roof, your soak transforms effortlessly from a cosy retreat to an open-air escape under the sky – all at the push of a button.

Perfect for individuals or groups of up to four.

Please note: your one-hour booking includes changing time. Separate changing facilities are available if you need additional time to get ready post-soak.

PRICING

Bather

Per Pool

1 Bather

$122

2 Bather

$180

3 Bather

$225

4 Bather

$260

Children (5-11yrs) 9am – 4:45pm

$30

Policies

Health Advisory

We advise anyone with an underlying medical or health condition to consult their doctor should they have any queries regarding the use of the hot pools.

As a guideline, we do not recommend bathing during pregnancy due to the temperature of the pools. That said, we do still have women that are pregnant that still choose to bathe.  If you have any concerns about having a Hot Pool during your pregnancy, please consult your GP or obstetrician.

Child Policy

As per our health and safety policy, we do not allow children under the age of 5 to enter the hot pool or pool room as they can easily become overheated and dehydrated.

Ages 5 to 15 must be accompanied by a paying adult over the age of 16. We ask that children are accompanied by a parent/guardian at all times.

To ensure we retain a relaxed, quiet environment after hours for all guests, evening sessions are restricted to 12+.

CHECK AVAILABILITY & BOOK NOW

Don’t see the day or time you’re looking for? Join our waitlist or try one of our other experiences.

Onsen by lantern

Onsen by Lantern Light

Evening Pools From Sunset

All evening bookings after sunset will experience our evening lanterns for an even more memorable soak. Surround yourself with a sky of stars and Japanese lanterns from sunset. Please click below for sunset times.

Sunset Times

Reviews

Our guests say it best

"This place is FANTASTIC and super relaxing. So professional, beautiful and clean, with every little detail taken care of for you. This is the ultimate experience in Queenstown and I would highly recommend it."

June 2026

"When we arrived on site we immediately felt relaxed just from the atmosphere of the place! The hot pool was such a nice experience looking over the water and mountains! We finished our experience off with a 60 minute massage that was definitely worth it!"

July 2026

"Amazing experience. Staff are all amazing from the shuttle driver to the staff at the hot pools. This experience lives up to the hype. Definitely a must do in Queenstown."

August 2026

"We thoroughly enjoyed our Onsen bathing experience. Couldn’t fault the experience! Flawless service, clean, professional, relaxing. Stunning views, calm and relaxing atmosphere. All the staff we encountered were friendly and helpful. The onsen was clean and hot and loved the open air views. Definitely worth every penny and have recommended it to all our friends. We will definitely be back ourselves in the future too! "

August 2026

"Such a great experience at Onsen Hot Pools! The views over the mountains and Shotover River were amazing, and relaxing in the hot pools made it even better. The place was clean, peaceful and the staff were lovely. Definitely a must-do if you’re visiting Queenstown!"

August 2026

"Our experience at this luxury Onsen was exceptional. The views were stunning, the service was excellent, and the overall ambience was truly unforgettable. We highly recommend it to anyone seeking a luxurious and memorable getaway."

March 2026

"A flawless experience from start to finish! The entire process, from the shuttle pick-up to the warm reception, was smooth. The scenery is beyond words—truly breathtaking. One hour was the perfect amount of time to soak it all in and relax. Highly recommended!"

March 2026

"If I could relive any moment from my trip it would be this experience a million times over! Absolutely the most relaxing and fantastic experiences of my life. We had the opportunity to book a sunset soak and the views were surreal! The staff was exceptional and made us feel very comfortable. The drinks and snacks provided were an added bonus! My only complaint is that I couldn’t stay there all day!"

January 2026
View all reviews

Frequently Asked Questions

How long should I allow?

Allow 1–2 hours, which includes your changing time. You’ll have exclusive use of your cedar-lined hot pool for a 60-minute soak.

How warm is the pool?

Your pool is heated to approximately 38.3°C, with a retractable roof so you can soak open-air or covered, depending on the weather.

How many people can share a hot pool?

From 1 to 4 guests: $117 for one, $175 for two, $225 for three and $260 for four.

Can I bring children?

Children aged 5–11 are welcome before 5pm (last booking 4:45pm) at $30 each, and must be accompanied by a paying adult. Children under 5 aren’t permitted in the pool rooms, and evening sessions are reserved for ages 12 and over.

Do I have the pool to myself?

You’ll have exclusive use of your own pool. The Original pools share adjoining walls and have a glass door, so while you won’t see other guests, you may occasionally hear other people talking.

What’s included, and can I add food or drinks?

Towels and drinking water are included. Snacks, platters, soft drinks and beverages are available to purchase. Outside food and drink aren’t permitted.

Can I soak while pregnant?

We don’t recommend bathing during pregnancy due to the temperature of the pools. Please consult your GP or obstetrician first.