Q. What can I expect from a visit to the Onsen Hot Pools?
A. The Onsen Pools offer a high-quality boutique day spa experience. Set below the road on the cliffs overlooking the Shotover River, complex is a convenient, tranquil escape from the more action packed, adrenaline filled activities and winery offerings in the region. On arrival, take a short walk (approx. 100m) down from the carpark via the stairs or gently sloping gravel track as you soak up the amazing mountain scenery that surrounds you. At the main building, you will be welcomed by our Onsen reception staff who will check you in and show you to the lounge where you wait for your pool. Once ready, our staff will show you to your private pool room complete with cedar tub heated to approx. 38.3 degrees Celsius, retractable roof and shower. They will explain how to operate the pools and point out the shared bathroom facilities that are available adjacent to the pool rooms. You will have exclusive use of the pool room for 1 hour from the time you enter the pool room. There is no clock on the wall but a staff member will knock on the door at the 50-minute mark to prompt you to get out and changed so that you are ready to depart when the buzzer goes off after 60 minutes. Due to consumer demand, we are heavily booked most days so we would really appreciate your support in making sure you vacate the pool rooms in a timely fashion. If you need more time to get changed please use the shared changing rooms across the hallway from your pool room. After your swim, please return to the reception. For those who have also booked a massage as part of the experience, our staff will show you through to the day spa rooms. For everyone else, you are welcome to spend time enjoying the views from our lounge again. If you are returning on the shuttle, our staff will inform you when it is time to depart.