As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 30th September 2024.

Book your Onsen experience

Book online or call and speak to Onsen staff directly:

Freephone (New Zealand only): 0508 UNWIND (869 463)
International Phone: +64 3 442 5707
Reservations: [email protected]

Business hours: 9am to 11pm

Address: 162 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand

Please select the link below to add yourself to our waitlist.


Bookings can be rescheduled up to 12 hours before your reservation but cancellation requires 24 hours notice.

Bookings are for a minimum of 1 hour for up to four people per pool. Larger groups need to book multiple pools and decide how many people will share each pool.

Note that if you intend to use our complimentary shuttle, your booking must commence on the hour.

Bathers may bring swimsuits with them, or they may be rented from reception. Towels are included with all experiences.

Alcohol may not be brought on to the premises.

Onsen Retreat & Day Spa is a non-smoking facility.

Pop the big question?

We Love special occasions

Individually catered to meet your requirements, please email our team. As far as we know they have a 100% hit rate in getting the desired result!

Or looking to surprise on a birthday or anniversary, email us so we can help you plan a unique experience.



share your experience. get featured.

Our Spa Treatment Menu


Aotearoa Escape

30-minute Back Scrub with Hydration & 30-minute Manuka Honey Facial

Indulge in the best of New Zealand’s natural beauty. Begin with a 30-minute back scrub using the renowned Rotorua Thermal Mud scrub to exfoliate and nourish your skin. The skin is then hydrated using Manuka Honey body butter which enhances the skin’s elasticity, cell regeneration and promotes healing. The facial continues to use luxurious Manuka Honey products, leaving your skin feeling hydrated, radiant, and restored.

Onsen Revival

Deep Tissue Massage

Soothe your muscles with a 60-minute full-body deep tissue massage. Using natural New Zealand products to relax muscles after skiing or exploring our incredible mountains. The deep tissue massage relieves tension and realigns muscle tissue with slower, firmer, strokes, using natural New Zealand products. Perfect for mild aches, lower back tightness, and sore shoulders.

Paradise Bespoke Massage

Full Body Relaxation Massage

The traditional relaxation massage is ideal for stress relief and relaxation. This treatment uses Pure Fiji’s cold-pressed nut oils infused with tropical flowers to calm the nervous system, improve circulation, and nourish the skin. Ideal for those new to massage.

Hanakasumi by Sothys

Enzymatic Full Body Exfoliation with Gloves & Foot Massage

Experience indulgent well-being with this unique Japanese-inspired treatment. Warmed cherry blossom rice powder, applied with soft exfoliating gloves, delicately exfoliates your skin. Followed by a stimulating foot massage, inspired by reflexology. The treatment concludes with relaxing massage modelling of the entire body using an aromatic shea butter that will leave your skin velvety smooth and deeply nourished.

Seasonal Care Facial by Sothys

Seasonal Facial

An original Sothys concept, this facial adapts to your skin’s needs with botanicals and nutrients tailored to each season. A dose of oxygen with a combination of minerals to boost the skin’s defense system before winter and a cocktail of vitamins to revitalize the skin before summer.
The Seasonal Facial ingredient theme changes every summer and winter, so no two editions are ever the same.

Organics Radiance Treatment by Sothys

30-minute Back Massage & 30-minute Facial

Dive into the heart of nature with Sothys Organics. This treatment uses certified organic products and is specially designed to awaken the skin and provide instant radiance, offering the perfect blend of relaxation and revitalization. Ideal for those seeking the best of both worlds, this treatment ensures you experience the finest in organic skincare.


Aotearoa Journey

30-minute Back Scrub & Back Mask, 45-minute Full Body Massage & 45- minute Manuka Honey Facial

Embark on the Journey of Aotearoa, featuring the finest natural New Zealand products. Begin with gentle exfoliation using a Thermal Rotorua Mud scrub, followed by a cleansing mud mask infused with Manuka Honey to purify and nourish your skin.
Then, indulge in a 45-minute full-body massage using a kawakawa balm which is ultra hydrating and rich in bio-actives that help to target inflammation and stimulate skin cell repair. The treatment is completed with a 45-minute facial, using Manuka Honey products to smooth, repair and rejuvenate your skin.

Ultimate Paradise Hot Stone Experience

75-minute Full Body Hot Stone Massage & 45-minute Hydrating Facial with Gua-Sha

Release tension, restore balance and increase positive energy flow with this deeply relaxing massage, using warmed stones and tropical flower-infused Pure Fiji oils. Stones are strategically placed on pressure points and used with therapeutic massage to relax sore muscles and improve circulation. This soothing heat therapy promotes a sense of harmony, balance, and peace. The experience concludes with a 45-minute facial, using a Gua-Sha which encourages lymphatic drainage, reduces stress, and tightens the skin.

Seasonal Treatments by Sothys 120

60-minute Full Body Massage & 60-minute Seasonal Facial

Experience unparalleled luxury with this massage and facial combination. The treatment commences with a 60-minute full body massage to melt away tension, followed by a 60-minute Seasonal Care facial. As your skin changes with the seasons, this treatment uses specific ingredients tailored to each season, giving your skin exactly what it needs. The Seasonal Facial ingredient theme changes every summer and winter, so no two editions are ever the same.