Book your Onsen experience

Book online or call and speak to Onsen Hot Pools staff directly:

Freephone (New Zealand only): 0508 UNWIND (869 463)
International Phone: +64 3 442 5707
Reservations: [email protected]

Business hours: 9am to 11pm

Address: 160 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand

Bookings can be rescheduled up to 4h before your reservation but cancellation requires 12 hours notice for our Onsen/Tandeki experience and 24 hours notice for our ultimate relaxation experience.

Bookings are for a minimum of 1 hour for up to four people per pool. Larger groups need to book multiple pools and decide how many people will share each pool.

Note that if you intend to use our complimentary shuttle, your booking must commence on the hour.
Bathers may bring towels and swimsuits with them, or they may be rented from reception.

Alcohol may not be brought on to the premises.

Onsen Hot Pools is a non-smoking facility.

Pop the big question?

We Love special occasions

Individually catered to meet your requirements, please email our team. As far as we know they have a 100% hit rate in getting the desired result!

Or looking to surprise on a birthday or anniversary, email us so we can help you plan a unique experience.



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hot pools + massage

The Ultimate
Relaxation Experience

Treat yourself to a massage at Onsen Hot Pools and experience the ultimate in relaxation.

The Ultimate Relaxation Experience – 60 Minutes Includes a 1 Hour Hot Pool with a Tandeki Pack & 1 Hour Massage
followed by RAW Pressed Refreshments

The Ultimate Relaxation Experience – 120 Minutes Massage/Facial Includes a 1 Hour Hot Pool with a Tandeki Pack, 1 Hour Massage & 1 Hour Facial followed by RAW Pressed Refreshments.

hot pools & massage (2 hours)1 Adult2 Adult
Tandeki Package, Robes, Slippers, RAW Pressed Refreshments & Herbal Tea$333.00$432.00