Book your Onsen experience
Book online or call and speak to Onsen Hot Pools staff directly:
Freephone (New Zealand only): 0508 UNWIND (869 463)
International Phone: +64 3 442 5707
Business hours: 10am to 11pm (Open from 10am during the winter period – please check availability)
Address: 160 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand
Bookings are essential! Our pools are only heated for confirmed bookings, so to be sure there’s a pool ready for you, make your booking online or please call ahead and book.
Bookings are for a minimum of 1 hour for up to four people per pool. Larger groups need to book multiple pools and decide how many people will share each pool.
Note that if you intend to use our complimentary shuttle, your booking must commence on the hour.
Bathers may bring towels and swimsuits with them, or they may be rented from reception.
Bookings can be rescheduled up to 4h before your reservation but cancellation requires 12 hours notice.
Alcohol may not be brought on to the premises.
Onsen Hot Pools is a non-smoking facility.
We are always delighted to answer questions or consider bookings combined with other activities, such as catering, music, massage or yoga. Let us know if you have an idea that you’d like us to help you with!