As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released full availability up until 30th June and limited availability until 31st July 2024.
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At Home In The Mountains

Originally opened in 2007, Onsen is proudly New Zealand owned and operated, offering a unique kiwi twist to a Japanese bathing tradition.

Located at 162 Arthurs Point Rd, Arthurs Point, the Onsen complex offers a high-quality boutique retreat and day spa experience. Perched on the cliffs overlooking the magnificent Shotover River and amidst a stunning mountain range, this old gold miner’s town is just 10mins from Queenstown or 13km from Arrowtown making it a convenient, tranquil escape from the more action packed, adrenaline filled activities and winery offerings in the region.

In addition to the beautiful exclusive use cedar hot tubs with breathtaking views that we are world renowned for, Onsen is also home to a tranquil day spa with high quality therapists delivering an extensive range of face and body treatments for women and men. With the option to book either our exclusive use cedar hot pools or a hot tub and spa package, we offer the best in pure indulgence.

Welcoming you on arrival is a large airy reception and waiting area which provides a cosy, comfortable environment for relaxing and our outdoor sundeck has one of the most impressive views in the whole of Queenstown, so expect to spend a little time before or after your soak taking it all in!

Each of our 14 classic, world renowned cedar-lined hot pools can accommodate up to 4 adults comfortably, whereas our new private oval tubs have been designed to create a bespoke soak and spa experience for couples or individuals.

Throughout the facility there are beautifully appointed changing rooms and all pool rooms are equipped with their own shower so you can rinse off before and after your soak.

Please note that we are set below the level of the road and there are a number of steps to reach us. We do have a track leading down, and while not steep it is long.


Our Sustainability Promise

Onsen Hot Pools is dedicated to delivering an outstanding spa experience to our guests while reducing, reusing, and recycling where possible in day-to-day operations. Environmentally friendly practices are utilized and continuously reviewed to minimize our ecological footprint.

We are committed to enhancing the surrounding environment and community and do so by working closely with local environmentally conscious charities.

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Our Spa Treatment Menu

1 HOUR TREATMENTS

Onsen Revival

Deep Tissue Massage

Our signature Onsen Revival treatment uses 100% natural, New Zealand made balms, oils and bath salts to relieve sore and tired muscles after a day on the slopes or exploring our amazing mountains. This 1 hour Deep Tissue massage combines peppermint, lavender and rosemary together with the expert touch of our therapists to free your body from all its tensions. Sooth and relieve sore joints and stiff muscles while you soak up the tranquil surrounds and breathtaking views of the Shotover River and picturesque mountains beyond.

*Products contain nuts*

Pure Fiji Bespoke Massage

Choose between the traditional relaxation or deep tissue full body massage

Traditional Relaxation

If you are looking for stress- relief and relaxation with a taste of the beautiful pacific, our full body Relaxation Massage is for you. Smooth, graceful strokes combined with Pure Fiji’s unique blend of cold pressed nut oils infused with tropical flowers will help to calm your nervous system, relieve stress and improve blood circulation to promote a sense of all-round well-being. Your body will feel replenished and your skin nourished. This is a great massage choice for anyone new to massage.

OR

Deep Tissue

Our deep tissue massage will help relieve tension build-up and realign the muscle tissue. Using slower, firmer strokes and finger pressure combined with Pure Fiji’s unique blend of cold pressed nut oils infused with tropical flowers, this fragrant massage is great for chronically tense and contracted areas such as stiff necks, low back tightness, and sore shoulders.

*Products contain nuts*

Pure Fiji Paradise Hot Stone Massage - 60 or 90 minutes

Full body hot stone massage

Melt away tension with this deeply relaxing massage. Warmed stones are placed on the body and combined with exotic, tropical flower infused Pure Fiji oils to release tension, restore balance and increase positive energy flow. The stones are placed strategically along pressure points and used together with therapeutic massage to gently encourage sore muscles to relax and surrender as circulation increases. This soothing heat therapy promotes a sense of harmony and balance which helps you to feel at peace.

*Not suitable for guests with heart conditions or diabetes. Not suitable for pregnant women* *Products contain nuts*

*90 minute treatment available from 1st April 2024 – Ultimate Relaxation Experience ONLY

Pure Fiji Hydra -Lift Facial 

Hydration Facial

Deliver a powerful hydration boost to your skin with high performance, plant-derived natural ingredients. Pure Fiji’s botanical blend of oils and powerful plant actives will rejuvenate your face and reduce the appearance of fine lines. Your skin will be deeply nourished, repaired and visibly firmer thanks to the increased hydration.

*Products contain nuts*

Pure Fiji Papaya Enzyme Exfoliating Facial

Exfoliation Facial

A natural alternative to a chemical peel, this Pure Fiji facial exfoliates skin naturally using a pineapple and papaya enzyme masque. This high-performance masque will effectively and gently remove the build-up of dead skin cells, evening out skin tone resulting in a smoother more radiant complexion. This facial is perfect for dull complexions.

*Products contain nuts*

Pure Fiji Massage and Express Hydrating Facial - 60 or 90 minutes

Massage & Facial

Drift into blissful relaxation with a 30 minute back and shoulder massage or 60 minute full body massage; followed by a 30 minute express hydrating facial. Pure Fiji’s botanical blend of oils and powerful plant actives will rejuvenate your face and reduce the appearance of fine lines. Your skin will be deeply nourished, repaired and visibly firmer thanks to the increased hydration.

*Products contain nuts

*90 minute treatment available from 1st April 2024 – Ultimate Relaxation Experience ONLY

Pure Fiji Glow on the Go - 60 or 90 minutes

Massage & Facial

Drift into blissful relaxation with a 30 minute back and shoulder massage or 60 minute full body massage; Pure Fiji’s unique blend of cold pressed nut oils infused with tropical flowers will rejuvenate, replenish, hydrate and nourish your skin. A 30 minute express facial concludes this ritual. The potent power of Vitamin C will brighten lackluster complexions, even skin tone and smooth texture from the first cleanse to the final hydration and everything in between. Skin is left resurfaced, radiant and rejuvenated with the ultimate youthful glow.

*Not suitable for pregnant women**Products contain nuts*

*90 minute treatment available from 1st April 2024 – Ultimate Relaxation Experience ONLY

2 HOUR TREATMENTS

Pure Fiji ‘Head to Toe’ Experience

Combine your choice of our Pure Fiji Bespoke Massage (Relaxation OR Deep Tissue) with a Pure Fiji Facial (Hydra-Lift or Exfoliating)

Whether you are looking to de-stress or relieve tight aching muscles, our two course, Pure Fiji bespoke massage and facial package uses Pure Fiji’s unique blend of cold pressed nut oils and masques, to relax and rejuvenate your body and mind.

*Products contain nuts*

Pure Fiji Ultimate Paradise Experience

Combine your choice of our Pure Fiji Hot Stone Massage with a Pure Fiji Facial (Hydra-Lift or Exfoliating)

For a sense of full body harmony and peace, our Pure Fiji hot stone massage and facial package combines Pure Fiji’s unique blend of tropical flower infused oils and masques with warm stones to release tension, restore balance and increase positive energy flow right around your body

*Not suitable for guests with heart conditions or diabetes. Not suitable for pregnant women* *Products contain nuts*